Under the Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel your order within 30 days of receipt of the goods, without giving a reason.
If you are unhappy with your product or have changed your mind you can return it within 30 days of receipt of the product - buyer is responsible for the return charges. We will then inspect the condition of the item that you have returned and issue a refund within 14 days. The customer is allowed to unpack the Item to inspect it properly and thoroughly.
However we will deduct a certain amount from the refund if:
- the customer has used the product beyond inspection
- the item has arrived damaged
- the item is not packed in its original retail box
- there are missing parts or accessories from the items initial set
Please ensure that the return item is well packed and suited for transport and make sure that you do not damage the original retail box.
To request a Return Authorization, please contact us at +447731715499, 10:00 AM to 6:00 PM. All returns require a Return Authorization.